Help Center and Phone Support Outage

Incident Report for Affirm

Resolved

Salesforce has reported that this issue is fully resolved, as of 5/12 02:20 UTC.

Posted May 12, 2021 - 08:05 PDT

Monitoring

Salesforce has now stabilized and are now continually monitoring everything

Posted May 11, 2021 - 17:40 PDT

Update

Help Center has now recovered and is experiencing only partial degradation. Self Serve IVR is still functional. Phone Support has updated scripting which prompts people to reach back at a later time

Posted May 11, 2021 - 16:33 PDT

Identified

We are currently waiting for Salesforce to recover

Posted May 11, 2021 - 14:48 PDT

Investigating

We are currently experiencing an outage on our help center and phone support components given the current Salesforce outage

Posted May 11, 2021 - 14:47 PDT