Delay in Shopify Order Status Updates

Incident Report for Affirm

Resolved

The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.

Posted Jan 29, 2026 - 10:16 PST

Investigating

We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.

Posted Jan 29, 2026 - 09:35 PST

This incident affected: US - Platforms / Payment Gateways (US - Shopify Payments App).