All Systems Operational

About This Site

View the current status of customer and merchant-facing Affirm services. You can subscribe to updates from this page to stay informed.

Affirm Checkout Operational
US Operational
Canada Operational
UK Operational
Affirm.com Operational
US Operational
Canada Operational
UK Operational
Affirm Purchase API Operational
US Operational
Canada Operational
UK Operational
Affirm Transactions API Operational
US Operational
Canada Operational
UK Operational
Affirm Charges API Operational
US Operational
Canada Operational
UK Operational
Affirm Virtual Card Network Operational
US Operational
Canada Operational
UK Operational
Affirm Promotional Services Operational
US Operational
Canada Operational
UK Operational
Affirm Prequalification Operational
US Operational
Canada Operational
UK Operational
US - Platforms / Payment Gateways Operational
US - Shopify Payments App Operational
US - Shop Pay Installments Operational
US - BigCommerce Operational
US - WooCommerce Operational
US - Wix Operational
US - Other Operational
CA - Platforms / Payment Gateways Operational
CA - Shopify Payments App Operational
CA - Shop Pay Installments Operational
UK - Platforms / Payment Gateways Operational
UK - Shop Pay Installments Operational
Merchant Operations Operational
US Operational
Canada Operational
UK Operational
Affirm Mobile App Operational
US Operational
Canada Operational
UK Operational
Affirm Sandbox Operational
US Operational
Canada Operational
UK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

US Database Maintenance Apr 29, 2026 14:00-17:00 PDT

We will be performing scheduled database maintenance beginning 2 PM PT on April 29, 2026. No downtime expected.
Posted on Apr 24, 2026 - 12:24 PDT

Upgrades in Critical Checkout Databases in the UK May 6, 2026 16:00-19:00 PDT

We will be performing scheduled database maintenance beginning 4 PM PT on May 6, 2026. This work involves several production database clusters that support Checkout in the UK region to ensure adequate capacity and performance.

The total maintenance window is expected to last 3 hours with an expected downtime of up to 1 minute. Actual user impact is expected to be minimal, as failovers typically complete in under one minute and application retries will mitigate transient errors.
Posted on Apr 24, 2026 - 16:46 PDT

Upgrades in Critical Checkout Databases in US and CA May 6, 2026 23:00 - May 7, 2026 03:00 PDT

We will be performing scheduled database maintenance beginning 11 PM PT on May 6, 2026. This work involves several production database clusters that support Checkout in the US and CA region to ensure adequate capacity and performance.

The total maintenance window is expected to last 4 hours with an expected downtime of up to 5 minutes. Actual user impact is expected to be minimal, as failovers typically complete in under one minute and application retries will mitigate transient errors.
Posted on Apr 24, 2026 - 16:39 PDT

No-impact update to core services May 13, 2026 23:00 - May 14, 2026 03:00 PDT

Update - This maintenance window has been pushed back to May 13th by request of the migration team.
Apr 20, 2026 - 13:30 PDT
Scheduled - We are making updates to deployment infrastructure on some of our core services. This change involves the creation of new service instances and re-routing traffic to those instances. These changes will occur over the course of 2 hours, beginning at 11pm PT on Wednesday, April 22nd, 2026. No downtime or impact to availability is expected from these changes.
Mar 23, 2026 - 15:47 PDT
Apr 25, 2026

No incidents reported today.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
US SMS Authentication Service Degraded
Resolved - This incident has been resolved.
Apr 18, 09:31 PDT
Monitoring - We were able to cutover traffic to a recovered SMS service and have observed recovery. We will continue to monitor before resolving the incident.
Apr 17, 22:37 PDT
Update - PIN retry rates for users in US remain unchanged. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.
Apr 17, 21:15 PDT
Update - We are still observing elevated PIN retry rates for users in US. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.
Apr 17, 20:03 PDT
Identified - We have identified the cause of the SMS retry rate and are investigating potential mitigations.
Apr 17, 19:43 PDT
Investigating - We are currently investigating an increase in our SMS PIN retry rate affecting Affirm Checkout in the US
Apr 17, 19:15 PDT
Apr 17, 2026
Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage