Resolved -
A fix had been deployed and this issue is now fully resolved. If you notice any more errors on Affirm Sandbox services, you may need to clear the cookies on your browser and log in again.
Jan 12, 15:25 PST
Update -
We are continuing to investigate the partial outage on Affirm Sandbox services. Merchants may see an error during Sandbox checkout saying "Oops! Something went wrong." or an Internal Server Error when trying to access the Sandbox merchant dashboard. We will provide another update as soon as we have more information.
Jan 12, 10:13 PST
Investigating -
At 14:55 PST we noticed an increase in errors in our Mordor Production Sandbox endpoints. We are investigating the issue.
Jan 11, 15:42 PST
Resolved -
This incident has been resolved, as the merchant dashboard is now fully functional.
Jan 7, 15:14 PST
Monitoring -
The temporary workaround implemented addressed the issue with no new errors occurring. We will continue monitoring for stability over the next 24 hours.
Jan 7, 00:04 PST
Identified -
We have identified the issue and implemented a temporary workaround. The errors we were seeing in the merchant dashboard have now subsided. We will monitor for the next hour to ensure stability.
Jan 6, 18:18 PST
Investigating -
We’re currently experiencing a service disruption in our charges and API logs tabs in the Affirm merchant dashboard. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
Jan 6, 17:15 PST