Resolved -
This issues has been resolved by our 3rd party service provider and we have seen our services return to their usual performance.
May 25, 12:24 PDT
Monitoring -
The 3rd party service provider has mitigated the issue and our service is recovering. We will monitor the situation until they report that the issue is resolved.
May 25, 09:38 PDT
Identified -
Disruption to customers' ability to add new ACH payment instruments to service their loans and interact with their savings account has been identified. This is due to a failing 3rd party dependency. We are monitoring their efforts to restore their service and will continue to provide updates.
May 25, 08:26 PDT