All Systems Operational

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View the current status of customer and merchant-facing Affirm services. You can subscribe to updates from this page to stay informed.

Uptime over the past 90 days. View historical uptime.
Affirm Checkout ? Operational
90 days ago
99.98 % uptime
Today
US Operational
90 days ago
99.97 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Affirm.com ? Operational
US Operational
Canada Operational
Affirm Purchase API ? Operational
US Operational
Canada Operational
Affirm Transactions API ? Operational
US Operational
Canada Operational
Affirm Charges API ? Operational
US Operational
Canada Operational
Affirm Virtual Card Network ? Operational
US Operational
Canada Operational
Affirm Promotional Services ? Operational
US Operational
Canada Operational
Affirm Prequalification Operational
US Operational
Canada Operational
Platforms / Payment Gateways Operational
US - Shopify Operational
US - BigCommerce Operational
US - WooCommerce Operational
US - Wix Operational
Us - Other ? Operational
Shop Pay Installments Operational
Merchant Operations ? Operational
US Operational
Canada Operational
Affirm Mobile App ? Operational
US Operational
Canada Operational
Support & Customer Service ? Operational
US Operational
Canada Operational
Affirm Sandbox ? Operational
US Operational
Canada Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Affirm CA Database Maintenance Dec 13, 2023 23:00 - Dec 14, 2023 00:00 PST
Affirm will be conducting some maintenance on production databases in Canada. CA merchants should expect no more than 2 minutes of potential downtime during the 45 minute window.
Posted on Nov 30, 2023 - 10:45 PST
System Metrics Month Week Day
Website Response Time
Fetching
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023
Affirm Mobile Application Degradation for US Users
Resolved - We have identified that this issue was isolated to Android users and we have seen our services return to their usual performance.
Dec 8, 11:50 PST
Monitoring - We have rerouted traffic from the impacted cluster and we have started seeing the affected services recover. We will continue to monitor the situation to ensure that degradation does not resume.
Dec 8, 11:41 PST
Investigating - We are aware of an issue affecting the Affirm Mobile Application for users in the US. Our team is currently investigating, and we will provide additional updates as soon as possible.
Dec 8, 11:27 PST
Dec 7, 2023

No incidents reported.

Dec 6, 2023
Elevated errors for checkout through Shopify Payments by Affirm CA
Resolved - Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.
Dec 6, 13:38 PST
Identified - We have identified the cause and are continuing to work on a fix for the Shopify Payments by Affirm checkout disruption in CA. We will provide more updates as they come along.
Dec 6, 12:52 PST
Investigating - We are currently experiencing elevated level of errors that are affecting Loan services, and we are investigating the issue. We will provide additional updates as we know more. Only affecting CA merchants.
Dec 6, 12:40 PST
Dec 5, 2023
T-Mobile SMS failures impacting Affirm user authentication for their customers
Resolved - Metrics indicating that T-Mobile users are been unable to receive SMS pins have returned to normal levels. This incident has been declared resolved
Dec 5, 22:33 PST
Identified - We have observed a drop in end-to-end conversion for US Affirm users using T-mobile as their mobile carrier. Affected users are not receiving their SMS pins at checkout. We are monitoring this 3rd party incident and will update as the situation progresses
Dec 5, 22:02 PST
Affirm US and CA Checkout Disruption
Resolved - Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.
Dec 5, 11:33 PST
Identified - We have identified the cause of the disruption to our Checkout service due to a code bug and are currently attempting to fix the issue.
Dec 5, 11:26 PST
Investigating - We are investigating a disruption to our Checkout service and are currently attempting to locate the root cause and fix the issue. This is impacting checkouts for merchants in the US and CA.
Dec 5, 11:12 PST
Affirm US Checkout Disruption
Resolved - We have resolved the issue and have seen our services return to their usual performance.
Dec 5, 09:29 PST
Monitoring - We have identified the source of the issue. The checkout service is now working as expected. We are continuing to monitor the situation.
Dec 5, 09:06 PST
Investigating - We are currently investigating this issue.
Dec 5, 09:00 PST
Identified - We are investigating a disruption to our Checkout service and are currently attempting to locate the root cause and fix the issue. This is impacting checkouts for merchants in the US.
Dec 5, 08:58 PST
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Affirm Sandbox in CA is down.
Resolved - This incident has been resolved
Nov 30, 08:47 PST
Monitoring - We have implemented a domain level fix for sandbox.affirm.ca and are verifying mitigation.
Nov 30, 08:43 PST
Investigating - We are currently investigating errors occurring when trying to access Affirm's sandbox environment in Canada.
Nov 30, 08:22 PST
Nov 29, 2023
Degraded checkout performance with identity verification
Resolved - This incident has been resolved.
Nov 29, 02:01 PST
Identified - We're currently experiencing an issue with our identity verification systems impacting our checkout flows slightly degrading performance. We've already identified the issue and are proactively working on a fix.
Nov 29, 01:31 PST
Degraded checkout performance with identity verification
Resolved - This incident has been resolved.
Nov 29, 00:51 PST
Identified - We're currently experiencing an issue with our identity verification systems impacting our checkout flows slightly degrading performance. We've already identified the issue and are proactively working on a fix.
Nov 29, 00:49 PST
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

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