Merchant Dashboard Search Degradation
Identified - We are experiencing a continuation of the Merchant Dashboard issue where the Charges Search functionality may not be working for some merchants, although the API logs search remains fully functional. Our engineering team is currently working on a solution to fix the issue as soon as possible.
Sep 30, 15:26 PDT

About This Site

View the current status of customer and merchant-facing Affirm services. You can subscribe to updates from this page to stay informed.

Returnly Status Page: http://status.returnly.com/

Uptime over the past 90 days. View historical uptime.
www.affirm.com Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
99.73 % uptime
Today
Charge API Operational
User Portal ? Operational
90 days ago
100.0 % uptime
Today
Merchant Dashboard Operational
Promos ? Operational
Affirm Virtual Cards Operational
90 days ago
99.99 % uptime
Today
Affirm Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Checkout Operational
Sandbox Charge API Operational
Sandbox Merchant Dashboard Operational
Sandbox Promos Operational
90 days ago
100.0 % uptime
Today
E-Commerce Platforms Operational
90 days ago
100.0 % uptime
Today
Shopify Checkout ? Operational
Shopify Storefront ? Operational
WooCommerce Plugin Operational
Magento Extension Operational
90 days ago
100.0 % uptime
Today
Shopping guide Operational
90 days ago
100.0 % uptime
Today
Prequalification Operational
90 days ago
100.0 % uptime
Today
Sign Up Operational
90 days ago
100.0 % uptime
Today
Sign In Operational
90 days ago
100.0 % uptime
Today
Affirm Canada Operational
90 days ago
99.99 % uptime
Today
Canada Checkout Operational
90 days ago
99.98 % uptime
Today
Canada User Portal Operational
90 days ago
100.0 % uptime
Today
Canada Sign In Operational
90 days ago
100.0 % uptime
Today
Canada Sign Up Operational
90 days ago
100.0 % uptime
Today
AWS Operational
AWS cloudFront Operational
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS route53 Operational
AWS s3-us-standard Operational
AWS sqs-us-east-1 Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Website Response Time
Fetching
Past Incidents
Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021
Checkout Flow Service Disruption
Resolved - This incident has been resolved.
Nov 18, 16:54 PST
Monitoring - The Affirm checkout service is back online to customers. We are continuing to monitoring all services.
Nov 18, 16:08 PST
Update - We are continuing to see improvements in our internal systems and database connections, and the Affirm checkout service is coming back online to customers. We are monitoring as we fully scale up the resolution steps.
Nov 18, 15:49 PST
Update - We are starting to see small improvements in our internal systems and database connections, but the Affirm checkout service is still unavailable to customers. We are working through our prepared solutions in series and monitoring for resolution.
Nov 18, 15:15 PST
Update - While our cutover is in progress, we are working on solutions to improve general traffic flow through the Affirm checkout. Look forward to additional updates.
Nov 18, 14:42 PST
Update - Our database cutover is continuing to progress. We're preparing the proper precautions so that this transition occurs as smoothly as possible for customers. We will continue to provide updates on our progress and resolution.
Nov 18, 14:20 PST
Update - We are in progress with our database cutover plan - we'll have concrete resolution timelines in future updates.
Nov 18, 14:02 PST
Identified - We have identified that we are experiencing a degradation of our databases. We are planning a cutover plan to a new database and expedite our resolution. We will continue to provide updates here.
Nov 18, 13:53 PST
Investigating - We are actively investigating a disruption to the Affirm checkout flow. We will be providing additional updates quickly as we know more.
Nov 18, 13:37 PST
Nov 17, 2021
Affirm Canada Checkout Disruption
Resolved - The issues within the Affirm checkout flow have been mitigated. We will continue to monitor the situation and relay any relevant communications to our status page.
Nov 17, 17:58 PST
Investigating - We’re currently experiencing a degradation in our checkout service. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
Nov 17, 17:38 PST
Affirm Checkout Disruption
Resolved - The issues within the Affirm checkout flow have been mitigated as of 11/17/2021 15:15 PM PST, following our failover of the impacted database servers. We will continue to monitor the situation and relay any relevant communications to our status page.

Our investigation found that a single database instance had become slow to respond and required us to manually redirect requests to back-up systems yesterday. Following resolution of this incident, our engineering team has focused on building the ability to trigger a fallback within minutes and with less disruption to services in the future; we've already added this ability for the impacted system.

We are also closely examining reasons for the sudden slowdown and will have a more detailed analysis in the coming week.
Nov 17, 15:51 PST
Monitoring - We've implemented a fix are starting to some successful Affirm checkouts and are now monitoring for stability. We will continue to provide updates as we work towards full resolution
Nov 17, 15:10 PST
Update - The solutions we are currently working on are expected to take place within the next hour. We will continue to share updates as we see progress towards resolution.
Nov 17, 14:52 PST
Update - We are continuing to monitor and test potential solutions to alleviate the disruptions on the Affirm checkout flow. We will continue to provide updates towards resolution every 15 minutes.
Nov 17, 14:37 PST
Update - We are continuing to monitor and test potential solutions to alleviate the disruptions on the Affirm checkout flow. We will continue to provide updates towards resolution every 15 minutes.
Nov 17, 14:13 PST
Update - We are continuing to monitor and test potential solutions to alleviate the disruptions on the Affirm checkout flow. We will continue to provide updates towards resolution every 15 minutes.
Nov 17, 13:54 PST
Update - We are currently monitoring and testing potential solutions to alleviate the disruptions on the Affirm checkout flow. We will continue to provide updates towards resolution every 15 minutes.
Nov 17, 13:40 PST
Update - As we are continuing to see a disruption to the Affirm checkout flow, we are working on different solutions to reduce errors and make the checkout service available again. We will continue to provide updates towards resolution every 15 minutes.
Nov 17, 13:24 PST
Update - We are continuing to see a disruption to the Affirm checkout flow. We are working towards identifying a solution and will continue to provide updates.
Nov 17, 13:06 PST
Update - We are continuing to investigate a disruption to the Affirm checkout flow. We are actively working on resolving this issue and will continue to provide updates.
Nov 17, 12:49 PST
Investigating - We are currently investigating an issue that is affecting the Affirm checkout flow. We will continue to provide more updates here every 15 minutes as we continue our investigation.
Nov 17, 12:34 PST
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