Update - Help Center has now recovered and is experiencing only partial degradation. Self Serve IVR is still functional. Phone Support has updated scripting which prompts people to reach back at a later time
May 11, 16:33 PDT

Update - We are in the process of deploying a solution that will increase the capacity of our services to handle the increased traffic that seems to have caused the issue. We will provide an update here as soon as we have more information.
Apr 30, 15:28 PDT

Update - We have identified the root cause of the errors and are preparing a solution to deploy. We will provide an update here as soon as we have more information.
Apr 30, 15:03 PDT

Update - We are now seeing many of Affirm's services become functional again. However, there are still small partial outages occurring across various services. We will provide another update in 15 minutes as our engineering teams continue to investigate.
Apr 30, 14:26 PDT

Update - We are still seeing a partial outage across a number of our services. We are actively working to identify the root cause and will provide another update in 15 minutes.
Apr 30, 14:01 PDT

Update - We wanted to provide an update that we are seeing a partial outage across multiple services including sign-in, checkout, promotional messaging, and the merchant dashboard. Our engineering team is continuing to work to identify the root cause and implement a solution as soon as possible.
Apr 30, 13:35 PDT