Update - If you are having issues finding loans in your merchant dashboard, you can access each loan directly by visiting a URL in this format: https://www.affirm.com/dashboard/charges/45XB-SLE0, replacing the last 8 characters with the unique Loan ID.

This is a temporary workaround you can use while our engineers complete implementation of the long-term solution.
Sep 20, 13:12 PDT
Update - We have identified that the cause of these issues is that our current cluster cannot efficiently maintain the amount our API logs so we are working on migrating over to a new cluster. This should stabilize these issues. We are continuing to monitor the situation as this fix starts to be implemented.
Sep 15, 08:07 PDT
Monitoring - We have identified the cause of the degradation and we will be monitoring for a resolution as our logging system recovers over the weekend. If you have further questions, please reach out to our Merchant Help team at merchanthelp@affirm.com.
Sep 10, 16:15 PDT
Investigating - We are currently experiencing a degradation with our Merchant Dashboard with some of our merchants. This is specifically affecting searching past loans and charges. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
Sep 10, 12:28 PDT

About This Site

View the current status of customer and merchant-facing Affirm services. You can subscribe to updates from this page to stay informed.

www.affirm.com Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
99.92 % uptime
Today
Charge API Operational
User Portal ? Operational
90 days ago
100.0 % uptime
Today
Merchant Dashboard Degraded Performance
Promos ? Operational
Affirm Virtual Cards Operational
90 days ago
100.0 % uptime
Today
Affirm Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Checkout Operational
Sandbox Charge API Operational
Sandbox Merchant Dashboard Operational
Sandbox Promos Operational
90 days ago
100.0 % uptime
Today
AWS Operational
AWS cloudFront Operational
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS route53 Operational
AWS s3-us-standard Operational
AWS sqs-us-east-1 Operational
E-Commerce Platforms Operational
90 days ago
100.0 % uptime
Today
Shopify Checkout ? Operational
Shopify Storefront ? Operational
WooCommerce Plugin Operational
Magento Extension Operational
90 days ago
100.0 % uptime
Today
Shopping guide Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
Pre-qualification Operational
90 days ago
100.0 % uptime
Today
Sign-In Operational
Sign up Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Website Response Time
Fetching
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021
Resolved - Response times have recovered and our APIs are working normally.
Sep 21, 20:44 PDT
Investigating - Affirm is experiencing delayed response times on some API endpoints. We are investigating now.
Sep 21, 19:57 PDT
Resolved - The incident has been fully resolved.
Sep 21, 16:57 PDT
Monitoring - A fix has been implemented, and we are currently monitoring the results make sure the issue is fully resolved.
Sep 21, 16:55 PDT
Investigating - We’re currently experiencing a degradation in our checkout service for users in Canada. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
Sep 21, 16:44 PDT
Sep 20, 2021

Unresolved incident: Merchant Dashboard Degradation.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021