Resolved -
The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.
Jan 29, 10:16 PST
Investigating -
We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.
Jan 29, 09:35 PST
Completed -
The scheduled maintenance has been completed.
Jan 29, 01:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 23:00 PST
Update -
We will be undergoing scheduled maintenance during this time.
Jan 15, 11:19 PST
Update -
We will be undergoing scheduled maintenance during this time.
Jan 28, 23:00 PST
Scheduled -
We will be performing scheduled database maintenance beginning 11 PM PT on January 28, 2026. This work involves several production database clusters that support Checkout in the US region to ensure adequate capacity and performance.
The total maintenance window is expected to last 120 minutes, with an expected downtime of up to 7 minutes. Actual user impact is expected to be minimal, as failovers typically complete in under one minute and application retries will mitigate transient errors.
Jan 28, 23:00 PST