All Systems Operational

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View the current status of customer and merchant-facing Affirm services. You can subscribe to updates from this page to stay informed.

Returnly Status Page: http://status.returnly.com/

Uptime over the past 90 days. View historical uptime.
Affirm Checkout ? Operational
90 days ago
99.99 % uptime
Today
US Operational
90 days ago
99.97 % uptime
Today
Canada Operational
90 days ago
99.99 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Affirm.com ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Purchase API ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Transactions API ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Charges API ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Virtual Card Network ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Promotional Services ? Operational
US Operational
Canada Operational
Australia Operational
Platforms / Payment Gateways Operational
US - Shopify Operational
US - BigCommerce Operational
US - WooCommerce Operational
US - Wix Operational
Us - Other ? Operational
Merchant Operations ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Mobile App ? Operational
US Operational
Canada Operational
Australia Operational
Support & Customer Service ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Sandbox ? Operational
US Operational
Canada Operational
Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance Mar 29, 2023 23:00 - Mar 30, 2023 03:00 PDT
Affirm is doing a broad update of its database infrastructure on the night of March 29th and April 5th 2023. Rolling updates will occur between 11pm and 3am PST on those dates. We anticipate 1 hour of interruption to any particular service during these 4 hour windows.

Upgrades to checkout and checkout related services, specifically, will take place on the April 5th upgrade date.

Please reach out to your technical account managers or contacts for further detail.
Posted on Mar 14, 2023 - 14:00 PDT
Scheduled Maintenance Apr 5, 2023 23:00 - Apr 6, 2023 03:00 PDT
Affirm is doing a broad update of its database infrastructure on the night of March 29th and April 5th 2023. Rolling updates will occur between 11pm and 3am PST on those dates. We anticipate 1 hour of interruption to any particular service during these 4 hour windows.

Upgrades to checkout and checkout related services, specifically, will take place on the April 5th upgrade date.

Please reach out to your technical account managers or contacts for further detail.
Posted on Mar 14, 2023 - 14:01 PDT
System Metrics Month Week Day
Website Response Time
Fetching
Past Incidents
Mar 23, 2023
Elevated Errors on the Affirm Checkout Underwriting Service
Resolved - The incident has been resolved and the checkout is now fully operational.
Mar 23, 12:31 PDT
Investigating - We are currently experiencing an elevated level of errors affecting our checkout underwriting service, and we are investigating the issue. We will provide additional updates as soon as we have more information.
Mar 23, 12:08 PDT
Mar 22, 2023

No incidents reported.

Mar 21, 2023
Below average success rate sending phone pins
Resolved - The incident has been resolved.
Mar 21, 20:09 PDT
Monitoring - One of our technology partners experienced a brief outage and a percentage of phone pins may not have been sent to customers. We will continue to monitor the situation to ensure that our systems are fully operational.
Mar 21, 17:24 PDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Checkout Outage
Resolved - The errors have self resolved.
Mar 16, 23:40 PDT
Investigating - We are seeing increased error rates for consumers confirming Affirm loans for our virtual card integration. Our engineering teams have been engaged and are investigating the issue.
Mar 16, 23:06 PDT
Low error rate on loan confirmation
Resolved - This incident has been resolved.
Mar 16, 09:01 PDT
Update - Upon review, a very small number of errors were detected in Canada as well. We have updated the components affected.

We have observed our error rate dropping as the rollback completes.
Mar 16, 08:58 PDT
Monitoring - We detected a small increase in loan confirmation failures in the US. We have already initiated a rollback and are monitoring the situation.
Mar 16, 08:54 PDT
Mar 15, 2023
Checkouts for Canadian Merchants Failing
Resolved - This issue has been resolved. Affirm checkout service in Canada has been restored.
Mar 15, 14:02 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Initial indicators are positive, errors appear to have ceased.
Mar 15, 13:47 PDT
Identified - We have identified a likely cause and are taking action to remediate now.
Mar 15, 13:14 PDT
Investigating - We are detecting checkout failures for Affirm merchants in Canada. We are investigating the cause and will update regularly
Mar 15, 13:10 PDT
Mar 14, 2023

No incidents reported.

Mar 13, 2023
Elevated latency and errors for API endpoints
Resolved - Our team has verified that the errors have maintained subsided and our services are fully operational.
Mar 13, 20:58 PDT
Monitoring - A fix has been implemented and we are seeing that our endpoints have recovered. Our teams are continuing to monitor the issue.
Mar 13, 20:53 PDT
Identified - The issue has been identified and our engineering team is working on addressing the issue.
Mar 13, 20:38 PDT
Update - We are continuing to investigate this issue.
Mar 13, 20:22 PDT
Investigating - We are seeing increased latency and errors for our API endpoints. Our engineering teams have been engaged and are investigating the issue.
Mar 13, 20:16 PDT
Mar 12, 2023

No incidents reported.

Mar 11, 2023
Elevated latency for API endpoints
Resolved - Our team has verified that the errors have maintained subsided and our services are fully operational.
Mar 11, 19:06 PST
Monitoring - We are seeing that our endpoints have recovered. Our teams are continuing to monitor the issue and we will update once the situation has been resolved.
Mar 11, 18:48 PST
Investigating - We are seeing increased latency for our API endpoints. Our engineering teams have been engaged and are investigating the issue.
Mar 11, 18:15 PST
Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

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