This incident has been resolved.
Jul 12, 16:57 PDT
All Affirm services have been stable and functional for the last 15 minutes. We will be continuing to monitor for the next 15 minutes to ensure full stability.
Jul 12, 16:07 PDT
We are continuing to monitor our system's health. Affirm's services are still available to most customers, but there is still a small percentage (1 - 5%) of errors for our checkout and charges API. We will continue to provide updates as our teams work hard to investigate this incident further.
Jul 12, 15:09 PDT
Our capture API and promotional messaging are working as expected. However, we are still seeing a small partial outage (~1 - 5%) for our checkout service. We are continuing to work towards a solution for resolving this issue and will provide more updates.
Jul 12, 14:41 PDT
Affirm checkout, promotional messaging, and capture are now available for most customers. We will be monitoring for stability as our engineering teams maintain our systems. We will provide another update as we work towards resolution.
Jul 12, 14:25 PDT
We still currently investigating an issue that is affecting Affirm checkout and promotional messaging. We are also seeing our capture API is being affected by this issue as well. We'll provide more updates soon as we continue to investigate this issue.
Jul 12, 14:08 PDT
We are currently investigating an issue that is currently affecting Affirm checkout and promotional messaging. We will provide more updates as we look into the root cause.
Jul 12, 13:52 PDT