All Systems Operational

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View the current status of customer and merchant-facing Affirm services. You can subscribe to updates from this page to stay informed.

www.affirm.com Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
99.82 % uptime
Today
Charge API Operational
User Portal ? Operational
90 days ago
100.0 % uptime
Today
Merchant Dashboard Operational
Promos ? Operational
Affirm Virtual Cards Operational
90 days ago
100.0 % uptime
Today
Affirm Sandbox ? Operational
90 days ago
100.0 % uptime
Today
Sandbox Checkout Operational
Sandbox Charge API Operational
Sandbox Merchant Dashboard Operational
Sandbox Promos Operational
90 days ago
100.0 % uptime
Today
AWS Operational
AWS cloudFront Operational
AWS ec2-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS route53 Operational
AWS s3-us-standard Operational
AWS sqs-us-east-1 Operational
E-Commerce Platforms Operational
90 days ago
100.0 % uptime
Today
Shopify Checkout ? Operational
Shopify Storefront ? Operational
WooCommerce Plugin Operational
Magento Extension Operational
90 days ago
100.0 % uptime
Today
Shopping guide Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
Pre-qualification Operational
90 days ago
99.99 % uptime
Today
Sign-In Operational
Sign up Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Website Response Time
Fetching
Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021
Resolved - Salesforce has reported that this issue is fully resolved, as of 5/12 02:20 UTC.
May 12, 08:05 PDT
Monitoring - Salesforce has now stabilized and are now continually monitoring everything
May 11, 17:40 PDT
Update - Help Center has now recovered and is experiencing only partial degradation. Self Serve IVR is still functional. Phone Support has updated scripting which prompts people to reach back at a later time
May 11, 16:33 PDT
Identified - We are currently waiting for Salesforce to recover
May 11, 14:48 PDT
Investigating - We are currently experiencing an outage on our help center and phone support components given the current Salesforce outage
May 11, 14:47 PDT
May 11, 2021
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - This issue is now fully resolved, as the errors have completely subsided.
Apr 30, 16:11 PDT
Monitoring - The errors have been steadily going down due to the solution we have implemented. We will continue monitoring the situation until the errors have completely subsided and the issue is fully resolved.
Apr 30, 15:58 PDT
Update - We are in the process of deploying a solution that will increase the capacity of our services to handle the increased traffic that seems to have caused the issue. We will provide an update here as soon as we have more information.
Apr 30, 15:28 PDT
Update - We have identified the root cause of the errors and are preparing a solution to deploy. We will provide an update here as soon as we have more information.
Apr 30, 15:03 PDT
Identified - We have identified the root cause of the errors and are working to implement a solution as quickly as possible. We will provide an update here as soon as we have more information.
Apr 30, 14:43 PDT
Update - We are now seeing many of Affirm's services become functional again. However, there are still small partial outages occurring across various services. We will provide another update in 15 minutes as our engineering teams continue to investigate.
Apr 30, 14:26 PDT
Update - We are still seeing a partial outage across a number of our services. We are actively working to identify the root cause and will provide another update in 15 minutes.
Apr 30, 14:01 PDT
Update - We wanted to provide an update that we are seeing a partial outage across multiple services including sign-in, checkout, promotional messaging, and the merchant dashboard. Our engineering team is continuing to work to identify the root cause and implement a solution as soon as possible.
Apr 30, 13:35 PDT
Investigating - We are currently experiencing a degradation in our checkout service. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
Apr 30, 13:25 PDT