All Systems Operational

About This Site

View the current status of customer and merchant-facing Affirm services. You can subscribe to updates from this page to stay informed.

Returnly Status Page: http://status.returnly.com/

Affirm Checkout ? Operational
90 days ago
99.94 % uptime
Today
US Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
99.82 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Affirm.com ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Purchase API ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Transactions API ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Charges API ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Virtual Card Network ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Promotional Services ? Operational
US Operational
Canada Operational
Australia Operational
Platforms / Payment Gateways Operational
US - Shopify Operational
US - BigCommerce Operational
US - WooCommerce Operational
US - Wix Operational
Us - Other ? Operational
Merchant Operations ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Mobile App ? Operational
US Operational
Canada Operational
Australia Operational
Support & Customer Service ? Operational
US Operational
Canada Operational
Australia Operational
Affirm Sandbox ? Operational
US Operational
Canada Operational
Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Website Response Time
Fetching
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022
Resolved - This incident has been resolved.
Dec 6, 14:48 PST
Monitoring - The updated notifications are working as expected and our team is monitoring the situation. As a reminder, customers can still submit payments by logging into their Affirm account on our mobile application or Affirm.com.
Dec 5, 12:06 PST
Update - We have made an update that will send notification to the users when the user cannot be verified and the payment fails. We will continue to investigate this issue and monitor the errors.
Dec 3, 16:05 PST
Update - We are continuing to investigate this issue.
Dec 2, 17:20 PST
Update - We are continuing to investigate this issue.
Dec 2, 10:20 PST
Update - We are continuing to investigate this issue.
Dec 2, 10:20 PST
Investigating - We are currently investigating an issue where some users are not able to submit payments via SMS PIN code; if you are not seeing a success message after approving a payment via text message, please submit your payment by logging into your Affirm account on our mobile application or Affirm.com.
Dec 2, 10:17 PST
Dec 5, 2022
Dec 4, 2022

No incidents reported.

Dec 3, 2022
Dec 2, 2022
Resolved - The issue has been resolved. Users in Canada are able to sign-up with Affirm.
Dec 2, 17:17 PST
Monitoring - We have implemented a fix that we believe will resolve the issue. We will continue to monitor the situation to ensure that our systems are fully operational.
Dec 2, 13:25 PST
Update - We are continuing to investigate this issue.
Dec 2, 09:15 PST
Update - We have identified that this issue is caused by a third party credit review service, and we are actively working with them to resolve this issue as quickly as possible. We will provide more updates as soon as they are available.
Dec 2, 09:14 PST
Investigating - We are aware of an issue where Canada users may be unable to signup with Affirm. Our team is currently investigating, and we will provide additional updates as soon as possible.
Dec 2, 06:59 PST
Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - We are no longer seeing the timeouts. Users in Canada are able to sign-up with Affirm.
Nov 25, 17:09 PST
Identified - Some new Affirm users in Canada are unable to sign up with Affirm due to request timeouts.

We are investigating a solution now.

Nov 25, 15:12 PST
Resolved - The Checkout latencies have returned to normal levels.
Nov 25, 16:42 PST
Monitoring - A fix has been implemented and we are monitoring the results.

We are seeing latencies begin to fall.

Nov 25, 14:58 PST
Update - We are validating a fix to decrease checkout flow latencies.

We will update when the deploy has been made in production.

Nov 25, 14:02 PST
Identified - We have reopened the immediately previous latency issue.

We are seeing tail-end timings climb on Affirm US checkouts.

Nov 25, 13:37 PST
Resolved - Latencies for effected endpoints have returned to normal levels. This issue is now resolved.
Nov 25, 13:12 PST
Update - Checkout flow has continued to exhibit high latency for the upper 1% of US checkouts. Because the metrics appear to be recovering, we are monitoring before initiating a deploy to remedy the situation.

Updates pending further developments.

Nov 25, 12:44 PST
Monitoring - Some US Affirm users may have experienced increased latencies during checkout flow beginning at 10:30 AM PST. Most traffic is not effected and tail end latencies are decreasing.

We are monitoring Affirm’s performance and are prepared to take mitigating action if performance continues to degrade.

Nov 25, 12:01 PST
Resolved - This issue has been resolved.
Nov 25, 11:56 PST
Monitoring - Disruptions to Affirm Checkout in Canada have not been observed since yesterday.

A mitigation plan if the issue resurfaces has been devised. We will continue to monitor the situation, then update and resolve.

Nov 23, 11:29 PST
Update - Loan application issues for Canadian users have not resurfaced since this morning.

Investigation into mitigation strategies is ongoing.

Nov 22, 16:56 PST
Update - Loan application issues have not resurfaced since the last status update.

The root cause appears to be with a 3rd party partner. We are working with them now to prevent further issues and will provide updates as the investigation proceeds.

Nov 22, 11:38 PST
Investigating - We are experiencing intermittent degradation on loan application service for users in Canada. Users may see a checkout fail, but should succeed upon a retry. Engineering teams are verifying the root cause now.
Nov 22, 10:03 PST
Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - This incident has been declared resolved.
Nov 23, 10:06 PST
Update - Errors have not resumed and Affirm checkout remains fully operational.

We will continue to monitor for another 30 minutes before calling the situation fully resolved.

Nov 23, 09:29 PST
Monitoring - During a brief window, users experienced errors at various stages of checkout. The incident lasted less than 5 min

We are investigating logs to determine root cause and ensure stability. We are currently monitoring in real time and will update as the situation develops.

Nov 23, 08:59 PST
Resolved - This incident has been resolved.
Nov 23, 06:19 PST
Monitoring - We have implemented a fix and are actively monitoring the results.
Nov 23, 06:02 PST
Update - We are actively working on addressing this issue.
Nov 23, 05:55 PST
Identified - We are currently experiencing elevated level of errors that are affecting Affirm Checkout, Transactions and Charges API. Some customers may be experiencing an inability to complete their checkout with Affirm. We believe we have identified the cause of the disruption and are working on a fix. We will provide additional updates as we know more.
Nov 23, 05:24 PST
Investigating - We are currently experiencing elevated level of errors that are affecting Affirm Checkout related to get and create applications. Some customers may be experiencing an inability to complete their checkout when using Affirm at checkout. We believe we have identified the cause of the disruption and are currently attempting to fix the issue. We will provide additional updates as we know more.
Nov 23, 05:03 PST