Increased Errors across Affirm Services

Incident Report for Affirm

Resolved

The issue has been resolved and all services have been restored to full functionality.

Posted Nov 25, 2024 - 20:52 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 25, 2024 - 20:03 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 25, 2024 - 20:01 PST

Update

We are performing a controlled recovery and expect resolution in about 1 hour.

Posted Nov 25, 2024 - 18:53 PST

Update

Affirm is still experiencing degraded service and high error rates. We are continuing to work on identifying a solution to mitigate this issue.

Posted Nov 25, 2024 - 17:37 PST

Update

Affirm's end to end conversion rate has dropped sharply due to increased error rates. We are continuing to work on identifying a solution to mitigate this issue.

Posted Nov 25, 2024 - 16:40 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 25, 2024 - 15:27 PST

Update

The recent update has resulted in Shop Pay Installments availability to drop substantially. We will update as soon as possible.

Posted Nov 25, 2024 - 15:20 PST

Update

We're monitoring the effects of a change our teams just implemented. We will update on next steps as soon as possible.

Posted Nov 25, 2024 - 15:13 PST

Update

The root cause is related to excessive traffic on our backend database. Our teams are working on relieving the load on our database. We are implementing a fix to cause temporary relief that will allow recovery to occur.

Posted Nov 25, 2024 - 14:35 PST

Update

Our services are still impacted. We are working on additional mitigation methods to restore service.

Posted Nov 25, 2024 - 13:59 PST

Update

Our teams have implemented a fix and are monitoring to see if services recover.

Posted Nov 25, 2024 - 13:38 PST

Identified

Our teams have identified the issue and are working on implementing fixes to mitigate the issue.

Posted Nov 25, 2024 - 13:30 PST

Update

We are still working on identifying the root cause of the issue and mitigating the issue. We will update as soon as possible.

Posted Nov 25, 2024 - 12:59 PST

Investigating

Our teams have identified an increase in errors across Affirm services that are impacting checkouts. We are working on identifying the root cause of the issue to mitigate the impact. We will update as soon as possible.

Posted Nov 25, 2024 - 12:28 PST

This incident affected: Affirm Checkout (US), Affirm Virtual Card Network (US), and US - Platforms / Payment Gateways (US - Shop Pay Installments).