Impact to all traffic

Incident Report for Affirm

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 02:58 PDT

Update

Our core infrastructure provider has announced a successful mitigation measure and we are now observing recovery on all Affirm services. We will continue to monitor as service health improves
Posted Oct 20, 2025 - 02:31 PDT

Update

We are continuing to monitor the situation with the impacted core infrastructure partner and are looking for potential mitigations we could attempt on our side. We will update as the situation evolves.
Posted Oct 20, 2025 - 02:02 PDT

Monitoring

We are continuing to monitor this issue and will update with pertinent information as the situation develops.
Posted Oct 20, 2025 - 01:31 PDT

Identified

Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.
Posted Oct 20, 2025 - 00:53 PDT

Investigating

We are investigating a sudden drop in all successful traffic to Affirm services in the US and CA
Posted Oct 20, 2025 - 00:02 PDT
This incident affected: Affirm Checkout (US, Canada), Affirm.com (US, Canada), and Affirm Mobile App (US, Canada).