Merchant Portal Charges and API Logs Temporarily Unavailable

Incident Report for Affirm

Resolved

This incident has been resolved, as the merchant dashboard is now fully functional.

Posted Jan 07, 2021 - 15:14 PST

Monitoring

The temporary workaround implemented addressed the issue with no new errors occurring. We will continue monitoring for stability over the next 24 hours.

Posted Jan 07, 2021 - 00:04 PST

Identified

We have identified the issue and implemented a temporary workaround. The errors we were seeing in the merchant dashboard have now subsided. We will monitor for the next hour to ensure stability.

Posted Jan 06, 2021 - 18:18 PST

Investigating

We’re currently experiencing a service disruption in our charges and API logs tabs in the Affirm merchant dashboard. Our engineering team is working to identify the root cause and implement a solution as soon as possible.

Posted Jan 06, 2021 - 17:15 PST

This incident affected: Merchant Operations (US).