Increased latency and errors across some services

Incident Report for Affirm

Resolved

This incident has been resolved.
Posted Aug 19, 2024 - 14:14 PDT

Monitoring

All systems are operational. We are continuing to monitor for stability.
Posted Aug 19, 2024 - 13:51 PDT

Update

We are seeing a partial outage as well with our checkout and pre qualification services.

We are continuing to investigate and working towards mitigation.
Posted Aug 19, 2024 - 13:32 PDT

Update

Starting at around 12:30p PST, we saw an increase an errors and latency across some of our services. We see that services that customers use to repay loans are affected, mainly within the Affirm mobile apps. We also see increased latencies on some endpoints related to our checkout flow. Lastly, we see that some instances of the Transactions API are experiencing latency and degradation.

We are exploring options to mitigate the issue as soon as possible.
Posted Aug 19, 2024 - 13:14 PDT

Investigating

We are currently investigating this issue.
Posted Aug 19, 2024 - 13:01 PDT
This incident affected: Affirm Checkout (US), Affirm Mobile App (US), Affirm Purchase API (US), Affirm Transactions API (US), and Affirm Prequalification (US).