SMS network issues causing authentication failures for consumers

Incident Report for Affirm

Resolved

This incident has been resolved.

Posted Jul 03, 2024 - 06:26 PDT

Monitoring

SMS failure rates have normalized, and authentication rates are back to normal. Our team is continuing to monitor.

Posted Jul 02, 2024 - 23:40 PDT

Investigating

Our team is aware of elevated failure rates on authentication due to SMS PIN delivery failures. This appears to be related to carrier network degradation. We believe users are able to retry and successfully authenticate.

Posted Jul 02, 2024 - 23:29 PDT