Identified Issue Affecting Loan Applications in UK

Incident Report for Affirm

Resolved

This incident has been resolved.

Posted Nov 02, 2026 - 12:44 PST

Monitoring

We have implemented a fix and have seen recovery. We will continue to monitor the situation to ensure that our systems are fully operational.

Posted Nov 02, 2026 - 12:11 PST

Identified

We have identified an issue affecting UK sessions that require a physical identity verification step-up. Affected sessions are being incorrectly denied rather than being routed to the appropriate identity verification provider.

Posted Nov 02, 2026 - 11:18 PST

This incident affected: UK - Platforms / Payment Gateways (UK - Shop Pay Installments).